Infor Launches AI-powered Revenue Management Solution for Hospitality Industry

Jakarta, TechnoBusiness ID ● Infor, a global leader in business cloud software specialised by industry, today announced the release of its new Revenue Management Solution (RMS) for the hospitality sector. This innovative platform is designed to revolutionise how hotels and resorts optimise their pricing strategies and manage revenue in an increasingly complex, AI-driven market.

Infor RMS leverages cutting-edge artificial intelligence and machine learning algorithms to provide hoteliers with unprecedented control over their pricing and revenue optimisation processes. The solution offers a comprehensive suite of features aimed at enhancing decision-making capabilities, streamlining operations, and maximising profitability on multiple revenue centres, from rooms over event spaces to F&B outlets.

“In today’s dynamic hospitality landscape, access to real-time, AI-driven insights is crucial for maintaining a competitive edge,” said Alan Young, VP of Hospitality Strategy at Infor. “Our new RMS empowers revenue managers to evolve into strategic decision-makers, effectively translating data into tangible financial outcomes.”

Key Capabilities of Infor RMS:
• Customisable Dashboard: Provides access to critical KPIs through a widget gallery, enabling personalised screens tailored to individual needs and business models, all the way from hotel level to enterprise reporting.
• Multi-dimensional Pricing: Offers granular pricing optimisation capabilities down to the room type level, including derived rates, with flexibility in rate setup, discount management, and length-of-stay restrictions.
• Dynamic Configurability: A unified system with single integration, adaptable to various property types including resorts, economy brands, casinos, and extended-stay hotels.
• AI-Powered Automation: Incorporates generative AI for opportunity-focused insights, forecast validation, proactive AI guided strategic planning and decision-making support.
• Adaptive User Personas: Delivers intuitive, role-specific interfaces with a low learning curve to ensure high team engagement and adoption rates.
• Data-to-Revenue Conversion: Utilises comprehensive data analysis, accelerated by the power and security of Infor’s own data lake technology, and a hospitality-centric large language model, to transform revenue management practices towards a holistic commercial approach.

Infor RMS offers customisable automation options, allowing users to operate in manual, fully automated, or semi-automated modes. Regardless of the chosen strategy, the system provides real-time data streaming, continuous reforecasting, and optimisation to ensure the implementation of optimal pricing strategies.

“The ability to tailor automation to each property’s specific requirements is a significant advantage,” explained Alan Young. “Whether it’s a boutique hotel requiring hands-on control or a large chain seeking full automation, Infor RMS adapts to deliver targeted success across various operational models.”

As the hospitality industry faces increasing regulatory pressures and rapid technological advancements, Infor RMS is engineered to keep businesses ahead of the curve. The solution’s AI-driven insights and flexible configuration options ensure that hotels can easily adapt to new compliance requirements and market trends.

Infor RMS is now available for immediate implementation. The solution includes an AI-assisted setup process, minimising user intervention during initial configuration and ongoing maintenance. This intelligent system creates appropriate competitive sets, utilising its built-in rate shopping tool, and utilises deep learning forecasting models to ensure accurate and sustainable projections.●

—Purjono Agus Suhendro, TechnoBusiness ID