Indonesian people's enthusiasm for digital payments outperforms other countries.

Indonesian people’s enthusiasm for digital payments is the highest in Southeast Asia.

Jakarta, TechnoBusiness Insights VMware Inc. (NYSE: VMW), a global software company headquartered in Palo Alto, California, revealed that the enthusiasm of the Indonesian people for digital payments was recorded as the highest in Southeast Asia.

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In the VWware Digital Frontiers 3.0 Study report released last March and resubmitted on Monday (26/7) it was stated that 9 out of 10 (90%) Indonesian respondents stated that they prefer to switch from cash to digital payment systems.


The enthusiasm of the Indonesian people for digital payments is higher than the people of Singapore (88%), the Philippines (76%), Malaysia (87%), and Thailand (85%). VMware stated that this was a big step for Indonesia, which was driven by the COVID-19 pandemic.

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It also indicates that the Indonesian people are more alert in digital transformation (digital-first) and accept the latest digital experiences. As many as 58% of Indonesian respondents are also enthusiastic about engaging with financial organizations.




This enthusiasm is rated higher than people from other countries such as Singapore (44%), the Philippines (57%), Malaysia (56%), and Thailand (62%). That’s because 70% of Indonesian respondents prioritize ease of accessing digital applications and services.

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That’s why financial institutions in Indonesia present a fairly good digital experience—and better than companies engaged in retail, health services, government, and education.


“The financial services industry in Indonesia has been agile in turning to the digital world during this pandemic. They develop innovations in presenting the latest seamless digital experience based on future technology,” said VMware Indonesia Country Manager Cin Cin Go, Monday (26/7).

Text: TechnoBusiness Insights
Data: VMware
Photo: Dana


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