VoiceCare AI Launches to Automate Healthcare Back Office and Super-Staff Workforce

● VoiceCare AI raises US$$3.85 million in seed funding led by Caduceus Capital Partners.

● VoiceCare AI is looking to tackle this challenge head-on with “Joy”.

New York, TechnoBusiness US ● VoiceCare AI, a healthcare administration general intelligence (HAGI) company, announced plans to automate back-office conversations and super-staff the workforce through the application of generative AI.

The company’s agentic architecture platform is built to optimize and ease administrative burden and radically improve operational efficiency.

With US$3.85 million in funding led by Caduceus Capital Partners and participation from Bread and Butter Ventures, VoiceCare AI seeks to improve access, adherence, and outcomes for patients and the healthcare workforce, putting the focus back on patient engagement.

Every year, countless calls with long hold times occur in the healthcare system, transferring and copying data, verifying statuses and follow-ups, or starting a process.

According to McKinsey & Company, healthcare administration in the United States currently accounts for US$1 trillion of the US$4.5 trillion total healthcare spend, and more than 90% of healthcare-related calls are still being handled manually between humans.

VoiceCare AI is looking to tackle this challenge head-on with “Joy,” its human-like voice AI agent built to support long, complex, and highly nuanced conversations and extended hold times.

“Imagine a world where the time spent on manual phone calls and faxes is replaced by meaningful patient interactions. With generative AI, we want to make this a reality,” said Parag Jhavari, founder and CEO of VoiceCare AI.

By automating conversations in a way that feels genuinely human, VoiceCare AI seek to give back time to healthcare professionals so they can focus on high-order patient care, driving radical efficiencies with every conversation.

VoiceCare AI announced a pilot with Mayo Clinic to employ its intelligent voice automation for use cases including patient pre-authorization and benefit confirmations within three separate areas: the Department of Neurology, Department of Pediatrics, and Medical and Administrative Support Operations.

The funding will support team expansion, enhanced sales and marketing efforts, and continued investment in enhancing platform accuracy, security and compliance.

“At Caduceus Capital Partners, we’re passionate about funding technologies that improve efficiency and reduce administrative costs,” said Dave Vreeland, senior managing partner at Caduceus Capital Partners.

VoiceCare’s technology has potential to empower clinical and healthcare staffing teams to focus on patient care and alleviate administrative burdens.

VoiceCare AI are attempting to solve pain points we’ve all experienced as patients and driving value for patients, providers, and payers. “We’re thrilled to back Parag’s big vision to tech-enable the administrative layer of healthcare,” said Mary Grove, Managing Partner at Bread and Butter Ventures.●

—Philips C. Rubin, TechnoBusiness Products ID